If you understand the importance of keeping track of any business calls you’ve made, you’ll know how difficult it is to do it.

Plenty of business is done over the phone, from cold calling to following up on sales and dealing with unhappy customers; there’s always a call you’ll need to remember in the future. 

This is where phone call log templates come in handy. You can keep track of your daily calls with the aid of these replicable logs, including who you spoke to and any follow-up actions that came from your chat.

Phone Call Log Templates

What is a Call Log Template?

A call log template is a reusable template used to log all incoming and outgoing calls. The structure of your call log template will always stay the same.

However, the information and content of the call logs will change for each case or day you use it.

Using or creating a unique phone call log template eliminates the possibility of losing or misinterpreting your call notes.

These notes could include things like the reason for the call, steps to take once the call is over, and any other call-specific notes.

A digital call log template allows you to:

  • View all of your call history in one location.
  • Maintain call-related client information records.
  • Track call outcomes, for example, cold calls that end up being customers.
  • View any follow-up or further information requests from consumers.
  • Improve your customer relationship management (CRM) procedures.
  • Add pertinent files to call notes, such as Google Docs or Google Sheets.
  • Establish relationships with customers and foresee their requirements.
  • Understand and determine how often clients call and why.
  • Monitor call statistics like call duration and conversion rate.
  • Better evaluate team performance and marketing campaign efficacy.

Printable Call Log


Why are Call Log Templates Important?

Most people who utilize the call logging process are business professionals who communicate via phone or mobile.

It assists in gathering technical and statistical data, which is then assessed and published to draw important conclusions from it.

To record all of the calls you make and receive each day, you must create a call log template before starting your call logging.

When using a call log template, you must identify the origin of incoming calls and the final destination of outgoing calls.

In addition, you’ll need to record each call’s start and end times. It’s also important to add extra details, such as the call’s characteristics. Keep in mind that these logs are intended just to record or register incoming and outgoing calls.

Who Should Use a Call Log Template

Small firms in telephone-intensive sectors, including telemarketing, sales, home services, and IT, can benefit most from call log templates.

You can even design niche-specific call log templates, such as customer service, and healthcare call log templates.

Even if you’re not in one of these sectors, using call log templates can help you improve client relations and expedite client communications.

Things to Include in Your Call Log Template

To get the most out of your call log templates, you must have all your important call and client-specific information in it.

Organizing your template using tags for customer information and action items will cut down on the time it takes you to record your conversations, allowing you to focus on more important activities like closing a transaction.

You can edit your sales call log template to align with what your business needs. To make the best use of a good call log template and its components, you’ll need to include the following: 

  • Identifying information – Make sure to note who you’re talking to along with any other information about them, like their name, surname, or who they work for.
  • The company they work for – This could be the company or person you’re trying to reach or the person or company that calls you.
  • Message recipient’s contact details – Make sure to note all their contact details like cellphone number, business number, or home telephone number.
    In this section, you can also include email addresses relevant to the caller.
  • The call’s date and time – It’s always important to remember when you speak to someone. Bringing this up in future calls can secure your relationship with the person.
    For example, saying, “We spoke last Monday at lunchtime,” will automatically make the person on the other end of the call feel important.
  • The amount of time spent on the call – This could be a brief one-minute or an “I’ll call you back” situation. Either way, remembering how long the call was can also help you remember the conversation you had.
  • The call’s objective – Writing the objective of the call down will help you in the long run.
    This way, you’re able to remember who you’ve spoken to and what you spoke about, eliminating confusion between different relationships.
  • If you need to contact the client again – Follow up calls are crucial. If you didn’t finish your conversation or need some more time to think, make sure to keep a note of it so that you can pick up where you left off.
  • A place to record notes or actions related to calls after the call – Whether it be a time to call them back, an email to forward to them, or simply who you need to speak to again, leaving a space for additional notes is crucial.

You can replicate and reuse your basic template once you’ve created it. Project managers can also provide the call log template to their team members so that everyone is aware of where to record call notes.

Also, you can expand your call log template with other components to provide more details if you wish.

Phone Log Templates


Additional Components

  1. Customize different fields.
    Use these to tag, sort, and filter your call log information. You can create priority tags to track the status of the call and include to-dos.
    You can also share these fields across different tasks and projects to ensure consistency in your client call log template.
  2. Use a list view.
    This is a type of grid style in digital call logs that allows you to see a quick summary or breakdown of the information you’ve included in your call log.
  3. Automate your work.
    Doing so ensures that your team spends less time tracking their phone calls and more time on what they need to do.
  4. Create subtasks:
    Subtasks can be useful when a task has multiple contributors, a broad deadline date, or stakeholders that need to evaluate and approve it before it can be implemented.
    Subtasks effectively divide a task into smaller parts and distribute the work while keeping the smaller tasks related to the larger context of the parent task.
    Subtasks divide jobs into smaller parts or record the various steps in a multi-step process.

What are the Different Types of Call Log Templates

Call log templates can be useful for any team wishing to standardize and streamline their call-logging and note-taking procedures.

Here are the most common types of call log templates and how to use them: 

  • Call Log Template for Sales.
    With a sales call log worksheet, teams can record details and outcomes connected to sales calls. This includes the prospective client’s name and business, the call’s goal, and whether a follow-up is necessary.
    It also serves as a great tool for the sales team members to thoroughly record their phone talks with customers for sales-related purposes.
    Other team members can check the client-communication record created when a salesperson completes the template with all the call details to decide what action is best for your sales goals.
  • Call Log Template for Existing Clients.
    Track all outgoing and incoming calls to current clients to quickly keep track of and strengthen customer connections.
    This template is the ideal way to record all the crucial information from your customer calls because it was created with ease and accuracy in mind.
    The customer call log template usually has columns for the following:
    Time of the call
    The client’s name
    The name of the client’s business
    The reason for their call,
    Any necessary next steps for your business
  • Call Log Template for Patients.
    You can use or create this patient call log template to ensure that you and your employees are recording accurate patient and call-related information. You can easily record any information you learn about a patient over the phone.
    This includes the time, the reason for the call, medical advice, appointment time, doctor’s name, symptoms, recommended course of action, and any other notes.
  • Call Log Templates for Customer Service and Support.
    These templates help keep a record of details on inbound support or service calls, such as the caller’s name and the service or support that’s required.
    This thorough customer care call log template was created especially for customer service representatives (CSRs). It enables team members to keep track of all the crucial information regarding each client call, allowing them to compile the information and determine what to do once the call is finished.
  • Daily or Weekly Call Log Template
    This template can be used to track customer connections or sales with a daily or weekly schedule. Use this comprehensive daily call log form as a one-stop tracking tool for all daily conversations with patients, clients, or customers.
  • Sample Call Log Template
    A thorough sample call log template can proactively record possible leads, customer details, and business partner information for every client or customer conversation.
    Include the date and time of the call, the name of the customer or potential client, the length of the call, the contact number, and the next steps.
  • Business Call Log Template
    These templates are simple to use and help keep track of how your calls affect your company. There are columns designed for the date and time of the call, the name of the company you phoned, the person you called, the next steps, and room for notes.

Benefits of Using Free Call Log Templates

Employees can record precise information using the call log template to help them make informed decisions. The call log template is used by many people for the following reasons:

  • Helps to measure staff members’ call tracking accuracy.
  • Helps call centers to keep thorough call logs by following sound CRM procedures.
  • It helps teams stay within their limits by keeping track of the average call duration.
  • It strengthens the bonds with your clients and the services you produce.
  • Everyone on the team stays informed of any call-related information.
  • Monitors patient, client relationships, or caller-related activity.

No matter what level of specificity you require in your service call log template, be sure that the one you pick or create enables you to: 

  • Register all incoming and outgoing calls.
  • Follow call-related activities for customers, clients, or patients.
  • Ensure that you and your team are informed of every call-related detail.
  • Improve your interactions with customers and the level of service you offer.
  • Track any necessary follow-up steps with clients or customers.
  • Watch the average call time and the anticipated expenditures of providing customer-related services to stay within your budget.
  • By maintaining accurate call-related records, you can uphold sound CRM procedures.
  • By evaluating the precision of your staff’s call tracking, you can gauge how well each member of your team performs in terms of serving clients.

Three Tips for Improving Your Call Logging Procedures

You can use call logs to keep track of sales leads, client calls, patients, and business partners so that your team is always up to date on any new, crucial call-related information.

Whether you work in sales, customer service, academia, or the medical industry, always keep the following call-logging advice in mind:

  1. Choose or create the call log template that is right for you.
    Choose a call log template that fits your call-tracking needs and offers the right amount of call-logging detail – whether you are an established company or a startup.
  2. Make call logs accessible to everyone.
    Call logging can standardize your company’s call-tracking procedures and record all the crucial information about each interaction with a client, patient, or customer.
    Select or create a call log template that will be accessible to and usable by every team member. You may gather Google Docs and Google Sheets call log templates in Google Drive for simple sharing, as well as save Microsoft Excel, Word, and PDF documents to a central location.
  3. Make sure the call log details are correct.
    An accurate record can be kept by using a call log template, even though your client, customer, or patient information may change quickly.
    With the right call sheet template, you and your team of employees will be able to make well-informed judgments and take any necessary action.


Call logging helps businesses to track and record all the data on incoming and outgoing calls.

Having access to these records to refer to in the future can help solve issues that arise as well as address any client concerns.

It makes sure that everything is in order and that there is no misunderstanding. Consider using a call log template to constantly log your incoming and outgoing calls to stay ahead of your competition.

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TemplateLab July 31st, 2023
Rita Akekelwa
Rita Akekelwa